Who We Are

DukeWELL's team of health experts has one aim: helping you achieve your health goals.

Click on each staff member's picture below to learn more about our team, or click here to discover what to expect when you enroll.

Care Managers

Care managers are nurses, social workers, and other licensed clinical staff who can help you set and meet health goals. They also partner with your entire medical care team so everyone is on the same page.

Shanequa Alexander

I have lived in North Carolina for most of my life. I graduated with my BSN from North Carolina Agricultural and Technical State University (Aggie Pride!), and I received my MSN from Aspen University. I love having the ability to assist patients and families in obtaining the resources they need to make their lives easier.

Ashley Barber

I am a Native North Carolinian—go heels! Much of my work has been with individuals and families in direct mental health practice. I have worked with youth in residential care and pregnant and parenting teens, and most recently before coming to Duke, I managed a Behavioral Health Clinic specifically for Medicaid and Uninsured/Underinsured individuals. I received my Bachelors in Social Work from North Carolina State University and my Masters in Social Work from the UNC Chapel Hill. Working with DukeWell will allow me to continue my focus and practice to ensure individuals and families are able to get quality care and treatment without delay.

Pat Bass
Crystal Bentley

Since becoming a nurse in 2011, I have developed a passion not only for helping people understand the medical jargon providers use, but also how to fit this information into their lives. I furthered these interests by obtaining a master’s in public health and a certificate in health communication from UNC in 2019. Along with supporting others, I enjoy hiking, kayaking, and generally enjoying the outdoors.  

Tracey Berckmiller

I’m originally from Baltimore, where I received my MSW from UMAB. We moved to North Carolina in 2005. I have been a member of the Duke Health team since 2006. I love working with the geriatric population. I’m passionate about helping patients and their families obtain needed resources and navigate through the challenging healthcare system.

Sufanna Bernarduci

I grew up in Sunny South Florida. My family and I relocated to N.C. in early 2011. I graduated with both my Bachelor’s and Master’s Degree from Barry University in Miami Shores, Florida. Since my early teens, I dedicated time to helping various programs in the community and serving on clubs that focused on food drives, collecting clothes and various outreach service needs. My choice to pursue a Social Work degree was innate. My career has touched a little on various roles within Foster Care, Crisis intervention, Domestic Violence, Smoking Cessation, Palliative Care, but primarily focused with Inpatient Medical (Pediatrics and Adults) and Behavioral Health population. I have been part of Duke Health for close to 10 years with more than 20 years in Healthcare. Joining Population Health is the icing to my career, as my work now focuses more on Outreach patient-centered goals aimed on helping to improve health outcomes with high-risk populations. I am looking forward to the scope of work serving all populations regardless of diagnosis or age to help them maintain their chronic health needs, address their barriers, and empower them to make choices for better self-management and healthier lifestyle.

Leesha Brady

I was born in Jamaica and relocated to New Jersey. I received my Bachelors Degree from North Carolina Central University and Masters Degree from Howard University. I am currently a Licensed Professional Counselor, and my career experience includes behavioral health services working with children, adolescents, and adults. I enjoy traveling, reading, listening to music, and spending time with my children and family. I have a passion for helping others to be their own best advocates.

Emily Brigman

I have been working in the mental health field for the past 13 years. Most of my experience is in the inpatient hospital setting, but I have also worked in the ER, in community programs, and as a program manager for adults with co-occurring illnesses. I am very passionate about helping others and look for every opportunity to expand my skill set. 

I have 14 years of nursing experience with a background in General Surgery, PACU, Pre-Op, and Telephonic Behavioral Health (focusing on depression and anxiety). Nursing is my passion and I truly enjoy making a difference in the lives of those in which I provide care.

Whitney Camarillo

I have more than 6 years of nursing experience in various health care settings. I love working with patients to provide excellent patient-centered, holistic care while helping them reach their goals. I enjoy spending time with my family, reading, and listening to music. 

I have 24 years of Nursing experience. I enjoy making a difference and helping any way I can!

LaCresha Davis

I have worked with individuals with diverse needs and life experiences for 20 years. My experience has taught me that every person is unique, and they are the experts in their own lives. This allows for a person-centered experience and an increased opportunity to inspire change.

Jakita Delva Omoti

Originally from Miami, Florida, I chose to officially call North Carolina home in 2013. I received my Bachelors Degrees in Sociology and Psychology from UNC Chapel Hill (Go Heels!) and Masters from Columbia University School of Social Work. Throughout my career, I have worked with several diverse populations, including Child Protective Services, Intensive In-home Therapy, and Hospital Case Management with both adults and pediatric patients. I have been a part of the Duke University Health System for 3 years, and I look forward to continuing my journey while being an integral part in helping patients and their families navigate the health care system to be able to reach their identified health goals.

Cameron DiPasquale

I lived in Nashville, TN until 2016 when we moved to Apex, NC. I have been a Case Manager at Duke since 2016. The majority of my nursing and case management career has centered around Pediatrics, primarily Pediatric Cardiology. As an inpatient Case Manager, I loved working with families and children to assist in a smooth hospital discharge and identifying resources in the community. I am excited to work with DukeWELL and continue to provide support to patients/families in the community. 

Monica Elliott

“I was born and raised in Creedmoor, North Carolina. I graduated with a BSN in Nursing from East Carolina University in 2005 (Go Pirates!).  I have a son and daughter and love to spend my time with my family and close friends. Outside of my family, I enjoy volunteering at my local church.”

Tiffany Ellis

"I grew up a Duke fan (I have my Coach K autographed basketball displayed in my home!), but received college degrees from local rivals, NCSU and UNC-CH. I live with my husband and 2 daughters. Boating Is a passion of ours; my favorite trip is to trailer our boat to Florida and drive it to a small island in the Bahamas, Green Turtle Cay. I also love to ski, ride horses and spend time with my dogs.  I have a long background in pediatrics and home IV infusion therapy, both pediatric and adult."

Jill Galuten

I always knew I wanted to help others and ultimately graduated with my Master’s from Rutgers University in NJ. I have worked in pediatric hospitals and schools for most of my career. When I moved to NC, I worked as a case manager in an adult ICU and am very excited about returning to work with the pediatric population. As a care manager, I look forward to helping families navigate the health care system and improving their overall health.

Kristen Gerhart

"I was born and raised in central Pennsylvania and since graduating high school have continuously moved south.  I attended Johns Hopkins University School of Nursing for my BSN and then moved to North Carolina.  It was easy to immediately become a Durham and Duke fan!  I enjoy new adventures and challenges, being active and trying new foods. My favorite vacation spot is the beach."


Deanna Glennon
Centa Graves

I have been an RN for 22 years, earning my BSN from North Carolina A&T State University: "Go Aggies!" I've worked in a variety of settings and worn lots of hats from bedside nursing to management. I enjoy making a positive impact in the lives of my patients. I work hard to ensure I'm living my best life, and I strive to help my patients do the same.

Quandra Gumbo

I enjoy assisting individuals in pursuing optimal health and wellness goals. It is an honor to be able to share my knowledge and expertise to help someone overcome barriers and achieve their own definition of success! My experience of over 20 years working in the mental health and medical setting has prepared me to do just that. I obtained my undergraduate degree from WSSU and earned my graduate degree from UNC-CH. I am also a proud native of the Bull City!

I am originally from Canada but have resided in North Carolina most of my adult life. I have a Bachelors Degree in Nursing, and throughout my career, I have worked with a diverse population of patients. Most of my nursing journey has been caring for critically ill patients in a large local hospital. I have also worked with patients who suffer from chronic wounds. My last role was as an inpatient Case Manager, which helped position me for this role with DukeWELL. My passion is assisting patients and families in navigating the healthcare system by providing the knowledge and resources they need to improve their lives. I am excited to be part of this team and will strive to make a positive impact to those I serve.

Michelle Hussey

I am a North Carolina native—born and raised in Rocky Mount. I received my Bachelors of Science in Nursing from the illustrious North Carolina Central University (EAGLE PRIDE!!) in 2007. However, I have been in the healthcare field for over 22 years. I later received a Masters in Health Administration with a concentration in Leadership and Organizational Change from Pfeiffer University. I began my nursing career in the ICU at Durham Regional Hospital and gradually transitioned into the mental health/substance abuse sector where I have spent the bulk of my career. I have had the privilege of serving a diverse population—latency-age children, DJJ-involved adolescents, adults, and veterans—in various community based, residential, and inpatient care settings. I have held many administrative, management, and leadership roles; however, my passion lies in working closely with consumers to ensure that they have access to treatment and the appropriate resources which will aid them in maintaining their highest state of wellness.

Amy Johndro

I grew up in Michigan and have lived my last 14 years in North Carolina. I am a licensed Clinical Social Worker and received my Masters in Social Work from Michigan State University. I have over 20 years of experience working within the behavioral health system, including a variety of roles such as case management, therapist, and agency leadership. My passion lies in ensuring that individuals are provided with the highest quality, evidenced-based services that are available with a particular focus on equity and person-centered treatment.  

LaKeyta Johnson

“I was born and raised in Benton Harbor, Michigan. I came to North Carolina in 1994 to earn my Bachelor’s degree in psychology from Saint Augustine’s College (Go Falcons!) and I received my Master’s degree in Professional Counseling from Liberty University (Go Flames!).  I’ve been blessed with a great group of friends and family.  I enjoy making new memories with my loved ones through traveling, listening to music and dancing.”

Tricia Keipper

Originally from South Florida, I received both my bachelor’s and master’s degrees in social work from The Florida State University. I moved to NC in 2004 with my husband and son, and I immediately fell in love with the fall and winter seasons (we don’t have them in Florida!). I have worked in the healthcare field since 2001, and I joined the Duke Health system in 2012. My passion has always been healthcare, specifically working closely with patients and families to assist in meeting their needs and reaching their goals. In my free time, I enjoy reading, cooking, running, and traveling with my family.

Christina Kleinert
Kendra Lawrence

I was born and raised in Durham, NC. I am a graduate of Winston Salem State University School of Nursing. My nursing career includes experience in ambulatory care as well as geriatrics. I absolutely love being a nurse and advocating for my patients. My goal is for each patient that I encounter to have the best experience possible.

Sarah Lerner

"I grew up in lovely Madison, Wisconsin and then lived in Washington, DC prior to relocating to the Triangle Area. I love exploring the cities, mountains, and beaches of the state. I have family spread across multiple states and even countries, so I do a lot of traveling in order to see them. In my free time I keep it pretty low key- spending time with my husband, son, and friends, reading books, and binge watching the occasional tv show. I love to check out a new restaurant or see live music. I spent the first part of my nursing career working in the hospitals, then got a Master’s in Public Health, and returned to nursing in the community setting which is a natural fit for my interests and blends my nursing and public health backgrounds perfectly."

Halie Lozano

I was born and raised in East TN (give it time, you’ll hear the accent!) I am, by nature, someone who wants to help and heal, so nursing came as a very natural career path. I have ten years of experience with a background in medical surgical and cardiac acute care nursing. This will be the first time in my career that I will be outside of an acute care facility, and I am so excited to begin this journey into healthcare quality improvement.

L'Oréal Massiah

I am a licensed clinical social worker with over a decade of experience in healthcare. I specialize in psychosocial assessments and emotional support for patients and their families. I enjoy making a difference in the community; even on the most challenging days there is always something to be proud of.

Lisa McKay

I was born and raised in Brooklyn, New York and have been living in Raleigh, NC since 2008. I’ve been a health care professional for over two decades. My passion for women’s health led me to attain my Bachelor of Science in Nursing from the State University of New York Health Science Center of Brooklyn with a specialty in Public Health Nursing. I have a strong clinical background in mdical surgical nursing, pediatric nursing, maternal & child health nursing, and community & public health nursing.

I volunteer as a member on the Community Advisory Board (CAB) for Nurse Family Partnership in Wake County. I’ve also served on the Choices for Children Coalition Team, which helps to get the word out in underserved communities about resources and services available to them to live productive and healthy lives.

I love travelling and listening to music. I am married to Mark A. McKay Sr, and we are the proud parents of four distinguished young men between the ages of 19 and 26, who have all been taught to embrace my favorite saying: “If Excellence is possible, then good is not enough.

Barb Murphy
Christy Nance

I was born and raised in North Carolina and went to college at UNCW. After college, I was ready for a big change, so I moved to Austin, Texas where I graduated from The University of Texas at Austin with a Master’s degree in Social Work in 2006. Immediately out of graduate school and for the next 10 years, I worked with patients on hemodialysis in outpatient dialysis clinics. During this time, I also worked part time as a Mental Health Therapist while I obtained Social Work licensure. I transitioned to the inpatient setting in 2017 when I started Duke Health. I enjoy working closely with patients to help them progress towards their health-related and personal goals to lead healthier and happier lives. In my free time, I love spending time with my family and friends, traveling, and reading.

Denise Norman
Brittney Overcash
Laura Piburn
Mary Planisek

I graduated from The Ohio State University with my bachelor's in nursing degree and moved to North Carolina in 2005 and started working for Duke Health. I obtained my master's in nursing administration from UNCG in 2016. Much of my nursing career has been in community based and acute care hospital-based Case Management and Utilization review. I enjoy helping people navigate the healthcare system and serving as an advocate for patients and their loved ones.

Elizabeth Pritchard

I am a native of Greenville, NC. I received my Bachelor’s degree from Winston-Salem State University and my Master’s degree in Social Work from East Carolina University. I am Provisionally licensed in NC in Social Work and fully licensed as an Addiction Counselor in NC and VA. I am currently a Clinical Supervisor Intern for Substance Use and a part-time Adjunct Professor for UNCG and GTCC. I love traveling and being a mother and an advocate for those suffering from the disease of addiction.

Jennifer Putt

I grew up in New Jersey but lived in New York City for 10 years and Los Angeles for 14 years before moving to the Raleigh area in 2018. I received my Bachelors in Social Work from West Virginia University and my Masters in Social Work from New York University. I have over 20 years of experience working as a clinical social worker, with the majority of those years working in behavioral health. Prior to coming to DukeWELL, I worked in the Duke Emergency Department. I enjoy working with patients to identify barriers to care and help problem solve so they can be more successful in achieving the goals they have set for themselves. When I am not at work, I enjoy time with my family, photography, baking, and getting outside (hiking and riding my bike)!

Julie Ramsey

"I earned my MSN from Winston-Salem State Univeristy as an advanced nurse educator. Most of my nursing career has been in the perioperative setting as a certified operating room nurse and clinical educator. My experience as a kidney transplant coordinator inspired me to pursue a more patient-centric nursing roleMy most unusual nursing job was teaching health occupations to high school students—what a privilege!  My leisure activities center around creating art—photography, painting, pottery, and jewelry making."

Heather Smiley
Tammy Smith

I have a diverse nursing background that includes pediatrics (hospital and home health), concurrent review, and over 12 years of Care Management experience. What I love most about my work is finding the right resources for patients who have the greatest needs.

Justine Sperber

Born in Brooklyn, NY, I am a city girl at heart. I attended New York University for my undergraduate degree, and I lived in NYC until 2005 before I moved south. Since relocating to the Triangle in 2006, I have since formed deep and loving roots in Durham. I began working in community behavioral health in 2007, obtained my Master’s in Social Work in 2013, and received my clinical license in 2015. I have had a variety of roles including clinical, administrative, and leadership, and through it all, my one constant has been my love for helping others to meet their goals and achieve holistic health. I am passionate about the work we are doing here at PHMO to help our patients achieve their health goals and overcome the barriers they face.

Lonna Strider

I have been a clinical nurse for a little over four years now. Prior to joining Duke, my primary unit was in the cardiac ICU. I recently graduated with my Master’s Degree in Nursing and am very excited to educate and advocate for others. Two of my favorite aspects of the work I do include helping others through showing them compassion and sharing my passion for caring for others with colleagues. 

Susan Thornton

My first nursing position was at Duke right after finishing Hampton Institute in 1981. I am delighted to return to Durham in 2021 and be back at Duke Health!

Cheryl Wall

I have worked for Duke for 25 years and enjoy helping patients and their loved ones become proactive in their healthcare needs.

I am from the Windy City—Chicago, IL. I completed my BSN at Metropolitan State University in Minnesota where I resided for 21 years. I have been a resident of NC for 8 years. I have been a nurse for 25 years. I am currently in school to receive my Doctorate in Nursing as a Mental Health Nurse Practitioner. I love serving as a nurse! 

I am originally from Charlotte, NC. I graduated with my BSN from Winston Salem State University, and I received my MSN from UNC Charlotte. Over the years, I’ve worked in the OR, public health, behavior health, and case management. I was drawn to nursing because of my desire to care, support, and help patients!

I was born and raised in Wilson, North Carolina. Things I enjoy doing include volunteering, arts and crafts, event planning, and reading. I graduated in 2012 with my BSN from North Carolina Central University in Durham, NC. I started my nursing career with Duke in 2012 as a new graduate RN. I love the work that I do and enjoy working with and for DukeWELL! I decided to make Durham my new home. The area has a lot to offer and has been a part of my growth. I met my husband here and recently started a family. Currently, I am most excited about being a boy mom!

Michelle Wright

I have been employed in the Duke system for 16 years. I have worked in hospital case management/discharge planning for 20 years. I obtained my MSW from USC and worked in SC for several years. I was fortunate enough to be able to move back to NC to be closer to my family. I enjoy working with patients and their families to obtain needed resources and improve their health. 

Care Specialists

Care specialists are health experts who can teach you about living with chronic illnesses. They also make sure you get the right care at the right time.

I was born and raised in the beautiful Island of Puerto Rico. I have a Bachelors of Science in Psychology and obtained a Masters in Marriage and Family Counseling. Over the past three years, I have worked in acute inpatient and outpatient settings with children and adolescents and their families. The opportunity to serve and advocate for my patients is what consistently drives my passion for health care, especially in the area of mental health.

I was born and raised in Durham NC, but have resided in Covington GA, and Fort Lauderdale, FL. I graduated from North Carolina Central University (Eagle Pride…. AMPLIFIED), where I received my BS in Behavioral Health and Social Science. I am also a registered medical assistant. I started with Duke Health in December 2015 working in orthopedics and OB/Gyn. It’s my passion to help others be proactive in living a healthy and safe lifestyle. I am a true advocate for my patients, my family, and my peers and will be the voice for the voiceless. I firmly believe that our past does not define us, nor does it determine our future. Our past give us substance, purpose, and makes us stronger for who we are today. In my personal time, I enjoy fishing, 4wheeling, working out, traveling, attending concerts/shows, fashion, and spending time with my kids.

I am from Brooklyn, New York. I relocated to work for Duke-TIP in January 2020. Due to COVID and the restructuring of Duke TIP, my career path led me to Duke Health. I have a Master’s Degree in Health Administration and a long history of supporting providers and patients. I love being able to assist providers in their care for patients and helping patients care for their loved ones and themselves.

I received my MPH from Indiana University. I moved to Raleigh from Milwaukee, WI. I have been in public health for the past six years with a background in communicable diseases. I believe we should be striving to treat patients holistically. Public health exists to provide the community access to services, education, and resources in order to achieve optimal health, wellness, and quality of life.

"I have worked in direct patient care and specifically with low-income individuals, pregnant women, families and immigrants. Prior to my position at Duke, I worked in HIV/AIDS research at University of San Francisco California and at community clinics overseeing a CDC funded HIV testing project in clubs in Oakland, CA. In a past life I worked in global health across Africa and Latin America. I hold a Masters of Public Health from the UNC Gillings School of Global Public Health. Through these diverse experiences, I have developed a passion for identifying creative and engaging tools to facilitate and promote patient centered engagement in the public health sphere. Outside of work I enjoy gardening, birth doula work, and planning detailed travel itineraries then going on those vacations."

I am originally from Hawaii but have lived in many states as a result of being in a military family. I have lived in North Carolina since 1995. I obtained my BS in Human Resources from Concordia University in Ann Arbor, Michigan and my MS in Health Promotion from Nebraska Methodist College in Omaha, Nebraska. I was a collegiate athlete and love all types of sports. My career has spanned the healthcare field for over 25 years in fitness, wellness, health coaching, and health promotion. I love helping others become their best selves. I am a creative in paint and fiber arts and teach art classes in Chatham County. I am also a volunteer proofreader for a large women’s organization out of Charlotte. I believe we become whole by addressing our spiritual, physical, emotional, intellectual, social, vocational, financial, and environmental needs. 

I’m a north Carolina native. I have experience working with individuals with Mental Health and Substance Use challenges experiencing homelessness. I enjoy giving back to the community through volunteer work. I’m excited to be a part of the DukeWELL Team.

"I was born and raised in North Carolina.  I graduated from Meredith College in 2009 with a Bachelor's degree in Biology.  I love to garden and "chef it up" in the kitchen!  I also enjoy spending time with my family and three dogs!  My husband is a Kentucky native... so naturally, GO WILDCATS!"

"I am a proud mother of four and a grandmother to twins.  In my spare time I enjoy going out to eat and going to movies.  Life couldn’t be better!"

Lana Malki

I have a Masters in Liberal Studies from Duke University. I believe in a comprehensive approach when it comes to serving patients. I strive for providing a well-rounded patient experience designed to meet medical needs and to manage factors that influence health.

I was born and raised in Durham, and I am an avid Duke Basketball fan! I have a masters in General Psychology and a long history of serving patients with behavioral health needs, as well as those experiencing homelessness. I don’t believe we can adequately help patients address their internal needs without first addressing those external Social Drivers of Health needs. Helping others by making them feel respected, heard, and important is at my professional core. Currently, I help my new PHMO colleagues get acclimated to the amazing work we do within population health! I enjoy listening to rap and R&B music (I am the biggest Beyoncé and Drake fan!). I like almost anything that sparkles, as well as traveling with my family and friends, reading, and cooking.

I am a Greensboro native and a graduate of UNC Greensboro, where I received my BS in Nutrition and Health Coach certification. I am pursuing a Master’s of Public Health Nutrition at Appalachian State University. Prior to joining DukeWELL, I spent six years with NC State University, providing nutrition education programs and leading health initiatives to youth and adults across the Triad. I enjoy building relationships with patients and helping them break down complex needs into small, tangible steps towards their healthcare goals! In my free time, I enjoy cooking, hiking, playing competitive kickball, and paddle boarding on the lake.  

I am a graduate of North Carolina Central University with a BS in Psychology. I have many years of experience in healthcare, and I enjoy engaging with patients. I am very excited to be working with DukeWELL, being able to make a difference in patient outcomes. I also enjoy crafting and going to the movies with my family!

My career path has taking me from serving as a Refugee/Asylum officer that has interviewed vulnerable populations in need of protection to investigating allegations of abuse/neglect of children. However, my preferred passion is working with vulnerable populations in healthcare. I find tremendous satisfaction in making effective and positive impacts in the health outcomes of every individual that I am privileged to serve.

I am a Certified Health Education Specialist (CHES) and completed my Master of Public Health degree at George Washington University. I found my passion for health education through my own type 1 diabetes diagnosis. Previously, I led health education and screening programs focused on helping patients manage their blood sugar, blood pressure, and BMI. I enjoy developing relationships with patients and supporting them overcoming large obstacles through small, tangible steps. Outside of work, I enjoy completing DIY projects and cheering on the Washington Nationals.

I have been in customer service for eight years. I feel good giving people the best version of myself and helping in whatever I can. I pride myself in being personable with rich qualities of loyalty and trustworthiness. I like being in a workplace where I will continue to help others and do something I absolutely love: using both of my languages!

Sharisse Potts

I was raised in Rocky Mount, NC and attended UNC Greensboro, where I received my bachelors degree in social work. I obtained my Masters of Science in Social Administration (accredited MSW) from Case Western Reserve University in Cleveland, OH. I have worked in a healthcare setting for over 10 years and started with Duke Health System in January of 2014. I enjoy building relationships with patients and hope to continue making a positive impact with their healthcare needs.

I grew up in a small town in NC and moved to Raleigh to attend NC State University (GO PACK!) in 2002, where I received my undergraduate degree in Political Science and Psychology. Later, after discovering my passion for helping underserved communities, I went back to NC State in order to obtain my Master’s degree in Social Work. I have worked with homeless and underserved populations for over 15 years. I can truly say that it is the most rewarding work—I love my patients! I truly believe that every person has a story of value. A lot can be learned by earnest conversation and a core belief that, despite life’s circumstances, we have more in common than we have differences. A little known fact is that I worked through college as a private chef. Cooking remains my favorite hobby, as well as spending time with my husband, daughter, and my little Pomeranian. I am also known for my uncanny ability to remember all kinds of football stats (just test me!). I love working for Duke. Thank you for allowing me to serve you as a Care Specialist.

I have spent the last two years working in mental health, and I am now in the process of earning my Masters of Public Health. Someday, I hope to make a difference in the health equity field. I have always known I wanted to help others, finding anything that could help them maintain a healthy and safe lifestyle, so I enjoy that I get to do what I love.

I am a North Carolina native with several years of experience assisting people with connecting to healthcare and other community resources. I enjoy this work and serve to make a difference.

“I graduated from James Madison University (GO DUKES!) in Harrisonburg, Virginia with a degree in Health Services Administration. My husband and I lived in Washington, D.C. before moving to the Triangle in 2014.  We have two children that keep us busy with dance, rowing, sailing, music, and band.  We love spending time together with our family and friends and our two pets, the great outdoors, and traveling the world together experiencing new cultures.  I have been at Duke since 2018 and really enjoy the people and working here at Duke."

Care Coordinators

Care coordinators connect you to community resources and other DukeWELL team members who can help address transit, housing, and medical care needs. They also contact you when it's time to get care from your medical team that will help you stay healthy.

I have been at Duke for 5 years, serving as both a Nursing Assistant and an Advanced Health Unit Coordinator. After completing a Community Health Worker (CHW) certification course at DTCC, I began to better understand the importance of having outreach and resource persons within any given community. I enjoy providing helpful information to those who may not be aware of—or adequately informed of—those things that may help one make better health and lifestyle choices.

I possess over 20 years of healthcare and educational experience combined. My experience has afforded me the opportunity to work with cognitively disabled adults and children with special needs, both paraprofessional and substitute teacher in the public school sector, and an instructor in an allied health program for medical and administrative assistants. I am a US Air Force veteran, and I have a passion to help and serve my community in any capacity. I enjoy reading, volunteering my time, and spending quality time with family and friends.

I was born and raised in New Jersey. I have called North Carolina my home since 1997. I have previously worked at Duke as a Certified Pharmacy Technician. I recently relocated back to North Carolina from Western Maryland. My background is in victim advocacy, community engagement, and local government administration. I am passionate about helping others have a voice. I am a proud mom of three adults and one grandchild. I am excited to be a part of the DukeWELL team. I am looking forward to assisting those in our community with their health and wellness.

I am an experienced Credentialed EPIC Consultant with a strong background in training, healthcare, organizational management, customer service, and sales. My healthcare, corporate, and entrepreneurial experience, along with EPIC Ambulatory and Inpatient training and activation support, gives me a unique and practical understanding of healthcare technology and business operations. I am self-motivated with proven leadership skills, a team player, and an extraordinary communicator. My ability to learn and adapt to the ever-evolving healthcare work environments makes me an outstanding addition to DukeWELL.

I’m a graduate of North Carolina Central University. I have many years of experience in the health care field. I have a passion for helping others. I enjoy spending time with family, traveling, and watching movies.

I was born and raised in the Great Lake state and am very new to the Triangle area! I received my Bachelors of Science in Interdisciplinary Health Service at Western Michigan University, located in Kalamazoo, Michigan. I have worked in various health care settings during and after college. Specific areas include behavioral health, veteran care, and geriatric care. Ever since I was kid, I knew that I had wanted to help others in any way I could, so I am so excited to be working in a department that will allow me to continue following my passion.

I was born in Mexicali, Baja California, Mexico and raised in Durham, NC. I have been working with Duke Health since July of 2019, where I started as a patient service associate at The Duke Eye Center. I am very excited to be a part of the DukeWELL team and continue my career at Duke.

I am originally from Baltimore, MD and am a die-hard Baltimore Ravens fan. I’ve worked in health care for over 25 years—13 of which were at Johns Hopkins Health System. I recently graduated from Strayer University with a Masters Degree in Health Services Administration and a concentration in public health.  My passion for healthcare is one that provides service, compassion, and attentiveness. I get joy from connecting with patients and always being able to place their needs first.

I was born and raised in Durham, NC. I have worked for Duke caring for patients for more than 6 years. I enjoy working with the community and learning new things. I have three lovely kids that I spend most of my time with.

I have worked in a OB-GYN office for 12 years. During that time, I took some billing classes and obtained my CPC license. I worked as a OB-GYN coder for 5 years and decided I wanted to have more patient contact, and that is why I decided to come to DukeWELL. I am a mom of two boys—one is a senior, and the other is in 8th grade. We keep very busy with sports and church.

I was born in Honduras. I’m fluent in Spanish and English. I recently received my Bachelor’s degree in Health Care Management from the University of Mount Olive. I began my career with Duke over 11 years ago in a pediatric clinic in which I served as a financial care counselor and medical interpreter. I love working in the health care field, because I love being able to make someone’s day better and help them through trying times. I’m very excited to be a part of this amazing team at PHMO.

I have been employed by Duke for over 20 years. I began my career in the Undergraduate Financial Aid Office in August 2000. I transitioned to the Duke Talent Identification Program in October, 2013. In January 2021, I started a new career in Population Health as a Care Coordinator. I look forward to making a difference in the overall health of the patients and communities Duke serves.

“I am proud to be a DukeWELL employee. I have my associate of applied science medical assistant as well as phlebotomy and nurse assistant certificates. I enjoy helping others, being outdoors, traveling and spending time with my family and friends.”

I joined the Duke Health System in 2020 as a Patient Service Aide, Team Lead for the Screening Services at Duke University Hospital. I am excited to be a part of DukeWELL and the outstanding PHMO team as a Care Coordinator! I have been in healthcare for about 4 years and am truly passionate about helping people. I look forward to being able to help coordinate referrals for members of our community to cost-free resources that will benefit their well-being!

Anita Ilonze

I enjoy meeting new people and learning about different cultures. What I enjoy most about my work is making a positive impact on people’s lives. Building relationships is important to personal growth, and you never know what you can learn from each other! Everyone has a unique story to tell.

I am a Chapel Hill native, and I have experience in the ealthcare field and telecommunications. I am a mother of one, and in my free time, I enjoy creating art, having family time, and watching movies.

I was born and raised in Durham, NC, and I am a mother of three boys. I enjoy meeting and working with people from all over. Experiencing the loss of both of my parents within the past year inspired me to become an advocate and voice for patients within the health care system.

I was born and raised in Durham, NC. I started working at Duke as a COVID Screener in 2020 and soon worked my way to being on the great PHMO staff. I am very excited to be in my roll as a DukeWELL Care Coordinator and to work with different patients and help them get the proper care they deserve. 

I graduated from UNC Wilmington with a B.A. in Spanish and International Studies. Throughout my professional career, I have worked with underserved communities, specifically immigrants and refugees with limited English proficiency. I am extremely passionate about social justice and equitable access to health care for all, regardless of race, ethnicity, or immigration status. By the same token, I am beyond excited to help uninsured individuals navigate the healthcare system and ensure that their needs are met.

I graduated from Winston Salem State University with a bachelors in Healthcare Management. I chose this field because I love helping people and want to make a difference in their lives.

I am a Durham, NC native, born to Salvadoran parents. I am passionate about healthcare and the improvement of our community. I enjoy walks in nature and listening to music.

I was born in Colorado but grew up in Chapel Hill for most of my life. I received a Bachelors in Global Health from the University of North Carolina at Chapel Hill in 2020. As a first-generation immigrant, I became passionate about helping community members navigate the health care system and overcome barriers to care. I am excited to be a part of the PHMO team to continue to do what I love the most!​

I graduated from Johnson C. Smith University in Charlotte, NC (J-C-S-U!!!) with a bachelors degree in Political Science, and I'm currently working on a masters degree in Public Administration from Strayer University. I have been a part of Duke Health since 2015, and my absolute favorite part of working for Duke is caring and assisting my patients with their healthcare needs. In my down time, I love spending time with my family and watching my children grow and flourish into little awesome people.

I was born in Wildwood, NJ, but North Carolina is home. I started with Duke in February 2012. I’m so excited to come aboard with DukeWELL. I absolutely love helping and assisting people. I enjoy music and spending time with family.

I started at Duke in 2018 at Duke Eye Center Main as a Patient Service Associate. My role was to register patients, provide customer service, and schedule return appointments. I joined Duke Raleigh Hospital's Radiology department in 2019 as a Financial Care Counselor. My responsibilities were to explain the waiver form regarding patient co-pay and professional pay for any medical services, verify patient insurance, and collect all patient demographic information including personal and contact information. I have experience in the medical field and in customer service. I like to travel, cook, and spend time with my family. I am so excited to join the Duke PHMO Team, because I am very passionate about my job and helping others.

"I have a great love for Durham and the Duke Community and love working towards a healthier Durham. I currently serve on the community advisory board for Project Baseline and a former Community Health Organizer for Durham Health Innovations.  I graduated from Livingstone College and am originally from Durham. In my spare time, I love walking the American Tobacco Trail and visiting Duke Gardens."

I relocated to NC in 1985 from Long Island, NY where I was born and raised. I have over 20 years of customer service experience in four different industries. My passion is helping people. I graduated from Fayetteville State University with a Bachelor’s Degree in Business Administration with a concentration in Marketing. I enjoy watching sports and listening to old school hip hop, R & B, jazz, and gospel music. 

I have worked with Duke Access Services as an appointment coordinator and referral specialist. I have also worked with Duke PRMO as a Financial Care Counselor. I am excited to work with DukeWELL to build a healthier community by assisting with coordination of preventive care.

​I am originally from Guatemala, Centroamérica​. I am bilingual (Spanish-English). I came to the United States when I as 21 years old with my family. I have 3 kids and always tried to participate in their school activities. Now, they are 23, 21, and 16 years old. I love to play sports and be active as well as my three kids. I love my job because I can help people in need find what they need to be healthy and reach their goals. Being bilingual has given me the opportunity to help the members of my community that have communication barriers.

I was born and raised in Alabama. I am a graduate of North Carolina Central University with a B.S. in Family and Consumer Sciences. I have also earned two Associates Degrees with certifications as a Medical Assistant and Occupational Therapy Assistant (OTA). I have worked in healthcare and in public and private education. I enjoy watching action movies and shows like CSI and NCIS, taking long walks, spending time with my husband and two beautiful daughters, and enjoying holidays with extended family. My favorite vacation destination is the beach, especially the Caribbean.

I am proud to be a part of DukeWELL. I have been in health care for over 20 years, and I love it. 

"I was born in Colombia and moved to Canada in 1998 and to the USA in 2007. I am social worker by training, as well as a professional dancer, choreographer and painter.  I have two boys and truly enjoy nature, especially the ocean.  My family strongly believes in community engagement and we are constantly involved in community activities and projects. I am inspired by people’s tenacity and resilience, they remind me of the blessings we receive every day."

I have a management background in health insurance and as a government contractor. I received a degree in Health Science in 2014. I am currently studying for Healthcare Administration. I owned and managed a group home for Intellectual Disabled adults with critical needs for over 10 years. I have always had a strong desire to assist people with their needs in everyday life. Working as an associate in PHMO allows me to continue bridging the gap for patients by providing the resources necessary to fulfill their healthcare needs and essentials.

Since 1996, I have collaborated with learners in traditional and non-traditional classrooms, including community college, university, elementary, intergenerational, homeschool, and early childhood. The contiguous thread throughout my work is to co-create mindsets, heart-sets, environments, and practices that enliven learning and wellness among young children and adults. In my new role as a Pediatric Community Health Worker with Duke, I hope to expand the ways I am able to contribute to integral health.

I started with Duke in March of 2019 as a Financial Care Counselor at Duke Eye Center. During that time, it was my responsibility to work with patients to resolve any financial barriers related to their healthcare. I am excited to be a part of the Duke PHMO team as a Care Coordinator. I have always had a passion to help people and my community. It’s exciting to be a part of a team that shares that same passion. In my spare time, I enjoy baking, binge watching shows, and spending time with my family.

"I was born in California and raised in Shelby, North Carolina. I graduated from UNC-Chapel Hill in 2009 (Go Tarheels!) and earned a Master's in Public Administration from North Carolina Central University in 2017 (Go Eagles!).  I enjoy trying new foods, great music, reading, traveling, softball, and trying to salsa dance. I have a daughter who keeps me on my toes. Spending time with her and my other family members and friends truly makes me happy. "


Dietitians are licensed staff who make sure your meals and nutrition are right for managing your chronic illness.

Lindsay Goolsby

I am a North Carolina native. I earned my Bachelor of Science in Public Health Nutrition from UNC Chapel Hill and my Master of Science in Nutrition from UNC Greensboro. I previously developed nutrition education programs for community settings. With my husband, I enjoy traveling, outdoor activities, cooking, spending time with friends and family, and being active in our church.

Ileana Vink

"I am from the Washington, D.C. suburbs, but have lived in North Carolina since 2013 and now consider it home. I grew up in a big Greek family where we loved eating and talking about food. I earned my Master’s in Public Health focusing on nutrition from UNC. Today, I am passionate about helping people get access to healthy, tasty and culturally-appropriate foods... and empowering them to improve their health through good nutrition! I also love cooking, going on outdoor adventures and binge-listening to true crime podcasts."

Clinical Pharmacists

Clinical pharmacists are doctors who can support you on the phone by teaching you about your medicines and side effects.
Holly Alvarado
PharmD, BCPS

I graduated from the UNC-Chapel Hill Eshelman School of Pharmacy in 2007 and am a Board Certified Pharmacotherapy Specialist (BCPS). Prior to joining Duke, I worked at Dorothea Dix and then practiced as a clinical pharmacist practitioner (CPP) managing lipid and anticoagulation clinics in various Research Triangle locations. I also serve on the advisory board of Pharmacist Moms, a national group dedicated to advocacy for women in pharmacy. My specific areas of interest are cardiovascular risk reduction and mental health.

I graduated from Nova Southeastern University College of Pharmacy. I completed two years of pharmacy residency training with a focus in ambulatory care and population health at Novant Health in Winston Salem, North Carolina. Prior to joining Duke Health, I practiced as a clinical pharmacy specialist, managing lipid, anticoagulation, and primary care clinics at various Novant Health locations.

Patrick Gregory

"I am a clinical pharmacist and adjunct assistant professor of clinical education at UNC Eshelman School of Pharmacy. I graduated from the UNC Eshelman School of Pharmacy in 2004 and worked as a community pharmacist from 2004-2010. I completed my residency at WakeMed Health & Hospitals. My interests include working with patients to help control their diabetes, high blood presure and high cholesterol."

Sarah Jenelle Hollis

I am a residency trained clinical pharmacist board certified in pharmacotherapy and psychiatry. My experience with patient care includes both the inpatient and outpatient sectors. I have a passion for optimizing medication therapy, patient education, and improving transitions of care, and I look forward to having a positive impact on our DukeWELL patients.

V. Lee Jackson Carter

Dr. Jackson Carter serves Duke employees and their dependents as senior clinical account executive with Express Scripts. She manages the Duke pharmacy benefit and works with physician leadership on realizing cost savings, improving patient care, and increasing patient safety. Through her efforts at Duke, Dr. Jackson Carter was awarded a "Pharmacy Benefit Management Institute Excellence Award" in 2016 for innovative care management strategies. Dr. Jackson Carter graduated from UNC Chapel Hill with a degree in biology and doctorate in pharmacy. She completed a residency in ambulatory care with Mission Hospitals and holds her ACCP board certification in ambulatory care.

Amit Patel

I obtained my pharmacy degree from the South Carolina College of Pharmacy. I also completed a PGY-1 Managed Care and PGY-2 Ambulatory Care residency with Kaiser Permanente of Georgia. Prior to coming to Duke, I worked as a Clinical Pharmacy Specialist at Harris Health System in Houston, TX, managing patients with diabetes, hypertension, CAD, hyperlipidemia, and on anticoagulation. My interests also include disease state management in the primary care setting. I have a strong passion for improving patient outcomes and educating the next generation of pharmacists.

Cindy Leslie Roberson

I obtained my pharmacy degree from the UNC Eshelman School of Pharmacy, as well as a PGY-1 with a focus in Ambulatory Care, and I am a Board Certified Pharmacist in Ambulatory Care. Prior to coming to Duke, I worked as a Clinical Pharmacist at Advocate Medical Group in Chicago, Illinois, managing patients with diabetes, hypertension, heart failure, hyperlipidemia, and on anticoagulation. I also worked as an Assistant Professor at Chicago State University. I am interested in chronic disease states and drug development research. Being a chronic disease state pharmacist has allowed me to help and educate patients regarding preventative medicine. It also has given me the opportunity to educate and mold young pharmacists regarding our profession's role.

Benjamin Smith

"I am board certified in both ambulatory care and geriatric pharmacy practice and serve as assistant professor at the UNC Eshelman School of Pharmacy. I graduated from the Eshelman School of Pharmacy at UNC-Chapel Hill and completed a pharmacy residency in ambulatory care at Mission Hospital and the Mountain Area Health Education Center (MAHEC) in Asheville. Prior to joining Duke Health in 2012, I practiced in an outpatient clinic at Mission Hospital."

Yolanda Williams
PharmD, PhD

Pharmacy Technicians

Pharmacy technicians are licensed staff who can help you on the phone or in your home. They make sure your medicine list is up-to-date, that you are taking medicines safely, and that you are able to get refills on time.

I am a Certified Pharmacy Technician currently enrolled in Durham Technical Community College pursuing a degree in nursing. I have been in pharmacy since 2004, where I began working in a retail pharmacy as a cashier. An opportunity presented itself when I received the chance to move into a tech position. I became determined to succeed by teaching myself how to read sig codes, brand generic drugs and their uses, and basic pharmacy operations. I quickly recognized the joy associated with successfully working with all backgrounds of people and contributing to the well-being and health of the community. Since then I’ve worked my way throughout various areas or pharmacy including inpatient, IV preparation, chemotherapy, medication administration, and some work with drug efficacy and safety. I am excited about the patient centered work that is being done through DukeWELL and PHMO, and I look forward to contributing to the success of our patients.

"I am a certified pharmacy technician who graduated from UNC-Chapel Hill in 2013 with a Bachelors of Arts in Biology. I have retail pharmacy experience dates back to 2009 at Kerr Drug and continued working in the pharmacy through college before becaming nationally certified in February 2012. I provide general pharmacy and administrative support to DukeWELL care managers and conduct home visits to Medicare patients in Wake and Durham Counties in order to obtain accurate medication histories and support safer medication use."

Sean Kitson

"I am a certified pharmacy technician with over 12 years of experience in sales and pharmacy. I have worked in a variety of pharmacy settings, ranging from IV chemotherapy preparation and medication procurement to prior authorizations and patient assistance. I attended Appalachian State University, where I graduated with a bachelor's degree in cellular and molecular biology with minor concentrations in chemistry and business. I currently serve DukeWELL patients in Orange, Durham and Alamance Counties."

"I am a certified pharmacy technician who attended Virginia Union University and Chowan University, where I studied allied health sciences with a minor in chemistry.  My retail pharmacy experience began in 2003, when I worked at a local pharmacy and soda shop in my community.  Since then, I have worked in a variety of pharmacy settings, including supporting pediatrics, Duke’s Department of Pharmacy Continuity of Care Program, pharmacy billing, and even working in our U.S. Army Military Treatment Facility pharmacies.  I currently provide home visit support to DukeWELL patients who live in Wake, Durham, Person, Vance and Granville Counties."

Kelle Shelton

I have worked in pharmacy since 1995 and have a passion for providing the best customer service possible. I am excited to join my team and form connections with them, as well as internal and external customers which will strengthen the trust for the community with Duke Health and improve patient care.

Occupational Therapists

Occupational Therapists assist people from across a variety of lifespans to engage in the things they want and need to do through the therapeutic use of daily activities (occupations). Occupational therapy practitioners enable people of all ages to live life to its fullest by helping them promote health and prevent—or live better with—injury, illness, or disability.

Sharise Jones

I am a 2012 graduate from NC Wesleyan College with a B.S. in Exercise Science and 2015 graduate from Howard University (the real HU!) where I received my Master’s degree in Occupational Therapy. I am also a Certified Lymphedema Therapist and initially began my OT career in the adult inpatient acute care hospital setting here at Duke Health. I love being an OT, because I have the opportunity to be creative when incorporating the interests of my patient’s and developing goals that improve their independence, as well as quality of life. I love making a difference, advocating for others, and seeing our community thrive with impactful encounters. I am elated to be a part of the DukeWell team!