DukeWELL provides services to the following people at no extra cost:

All Duke Health patients

  • Any Duke Hospital
  • Any Duke Primary Care or Duke Health Integrated Practice
  • Independent community providers in the Duke Connected Care network

Duke Employee Health Plan members

Other Employer & Individual Plan members

  • Aetna Whole Health—Duke Health, WakeMed & Cone Health
  • Blue Cross Blue Shield of NC, except:
    • Medicare Advantage members
    • Individual members under 65 years old (health exchange plans)
    • State employees' health plan members
  • Cigna Connect & Collaborative Care

Select Medicare members

Medicare members who are assigned to a provider in the Duke Connected Care network

Select Medicare Advantage members

  • Aetna Medicare Advantage
  • Humana Medicare Advantage
  • UnitedHealthcare Medicare Advantage
  • Experience Health Medicare Advantage

Select NC Medicaid recipients

Patients who are enrolled in any of the five NC Medicaid Prepaid Health Plans (PHPs) are eligible for DukeWELL Care Management services:

Click here to learn more about NC Medicaid.

Under- & Un-insured people living in Durham County

Must be enrolled in DukeWELL's LATCH program