Care Managers

Amy Johndro

Credentials: 
MSW, LCSW
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Amy Johndro
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I grew up in Michigan and have lived my last 14 years in North Carolina. I am a licensed Clinical Social Worker and received my Masters in Social Work from Michigan State University. I have over 20 years of experience working within the behavioral health system, including a variety of roles such as case management, therapist, and agency leadership. My passion lies in ensuring that individuals are provided with the highest quality, evidenced-based services that are available with a particular focus on equity and person-centered treatment.  

Crystal Williams

Credentials: 
MSN, RN
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Crystal Williams
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I am originally from Charlotte, NC. I graduated with my BSN from Winston Salem State University, and I received my MSN from UNC Charlotte. Over the years, I’ve worked in the OR, public health, behavior health, and case management. I was drawn to nursing because of my desire to care, support, and help patients!

Christy Nance

Credentials: 
MSW, LCSW, ACM-SW
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Christy Nance
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I was born and raised in North Carolina and went to college at UNCW. After college, I was ready for a big change, so I moved to Austin, Texas where I graduated from The University of Texas at Austin with a Master’s degree in Social Work in 2006. Immediately out of graduate school and for the next 10 years, I worked with patients on hemodialysis in outpatient dialysis clinics. During this time, I also worked part time as a Mental Health Therapist while I obtained Social Work licensure. I transitioned to the inpatient setting in 2017 when I started Duke Health. I enjoy working closely with patients to help them progress towards their health-related and personal goals to lead healthier and happier lives. In my free time, I love spending time with my family and friends, traveling, and reading.

Shameka Willis

Credentials: 
BSN, RN
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Shameka Willis
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I was born and raised in Wilson, North Carolina. Things I enjoy doing include volunteering, arts and crafts, event planning, and reading. I graduated in 2012 with my BSN from North Carolina Central University in Durham, NC. I started my nursing career with Duke in 2012 as a new graduate RN. I love the work that I do and enjoy working with and for DukeWELL! I decided to make Durham my new home. The area has a lot to offer and has been a part of my growth. I met my husband here and recently started a family. Currently, I am most excited about being a boy mom!

Elizabeth Pritchard

Credentials: 
MSW, LCSWA, LCAS, CAADC, CSI
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Elizabeth Pritchard
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I am a native of Greenville, NC. I received my Bachelor’s degree from Winston-Salem State University and my Master’s degree in Social Work from East Carolina University. I am Provisionally licensed in NC in Social Work and fully licensed as an Addiction Counselor in NC and VA. I am currently a Clinical Supervisor Intern for Substance Use and a part-time Adjunct Professor for UNCG and GTCC. I love traveling and being a mother and an advocate for those suffering from the disease of addiction.

Shanequa Alexander

Credentials: 
MSN, RN, CMSRN, CCM
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Shanequa Alexander
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I have lived in North Carolina for most of my life. I graduated with my BSN from North Carolina Agricultural and Technical State University (Aggie Pride!), and I received my MSN from Aspen University. I love having the ability to assist patients and families in obtaining the resources they need to make their lives easier.

Tracey Berckmiller

Credentials: 
MSW , LCSW, ACM-SW
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Tracey Berckmiller
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I’m originally from Baltimore, where I received my MSW from UMAB. We moved to North Carolina in 2005. I have been a member of the Duke Health team since 2006. I love working with the geriatric population. I’m passionate about helping patients and their families obtain needed resources and navigate through the challenging healthcare system.

Crystal Bentley

Credentials: 
MPH, BSN, RN
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Crystal Bentley
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Since becoming a nurse in 2011, I have developed a passion not only for helping people understand the medical jargon providers use, but also how to fit this information into their lives. I furthered these interests by obtaining a master’s in public health and a certificate in health communication from UNC in 2019. Along with supporting others, I enjoy hiking, kayaking, and generally enjoying the outdoors.