Kristi Bickford

I am a Maryland native but have called North Carolina home since 2003. I received my Master’s degree in Social Work from the University of North Carolina at Chapel Hill. My professional experience includes working in the juvenile justice, community mental health, and health care systems. For the past 18 years, I have worked in the outpatient hospital setting, providing case management and care coordination services to children and adults with chronic health conditions. As a licensed clinical social worker, I enjoy empowering patients to take control of their health and wellbeing.

Susan A Hall

I am a registered nurse and have an extensive background in case management. I am a certified case manager (CCM), and I love working with patients in order to help them better understand and manage their healthcare needs. I believe this is my calling, and I am proud to serve the DukeWELL patient population in this role.

Vanessa Alvarado

I am a licensed clinical social worker, and I graduated from the University of Southern California. I have worked in community mental health and school settings for the past ten years, providing therapeutic evidence-based practices. I enjoy working with families and children to achieve academic and social/emotional goals. I am passionate about providing emotional support, mental health education, and resources through case management to empower and improve overall health outcomes.

Taquicia Carr

I am a licensed clinical social worker with experience working in behavioral health, school, primary care, and hospital settings. I have been in roles as an outpatient therapist working with children, adolescents, teens, adults, and families. Recently, I have transitioned to medical social work and care management. I am passionate about care management, because I can support patients to achieve their best overall health. I utilize my skills with behavioral health and medical social work to advocate for patients to assist with getting their unmet needs.

Jennifer Yorgensen

I am a licensed clinical mental health counselor with eight years of experience in the behavioral health field. I began my career in Arizona, where I worked in community mental health, intensive outpatient and partial hospitalization programs, inpatient psychiatric hospitals, private practice, and EAP. I provided services to children, families, couples, and adult individuals. I am passionate about advocating for clients and helping them reach their goals.

Elisabeth "Betsy" Strain

I am native of Massachusetts and graduated from Boston College in Communication. I decided to “try” nursing and followed up at a community college to become an RN. Now 28 years later, I have received a BSN from UNC Wilmington and have worked as an RN in both Massachusetts and North Carolina. I have worked in forensics, behavioral health with both adults and adolescents/children, rehabilitation, and as a utilization manager for the last 12 years. I love working as an RN with opportunities to work with so many disciplines and care for such a diverse population.

Julia Mathes

I graduated from the University of Kentucky College of Nursing in 2020. I started my career as a NICU nurse and later transitioned to outpatient nursing, which had some components of care management. I loved the care management aspect of healthcare, because it provided the opportunity to care for patients holistically and on a deeper level. I am grateful to have found DukeWELL and look forward to serving a new population!

Keisha Payne

With 23 years of experience as a registered nurse, I've had the privilege of working in various fields, such as corrections, radiology, oncology, intensive care, utilization management, and behavioral health. Recently, I accomplished my master’s in social work, and I am eager to utilize my extensive experience and education to enhance the well-being of our patients and their families. Helping people is my passion, and I am excited to work with you!