Patient Rights & Responsibilities

Personal Rights - You have the right to:

  1. Be treated with courtesy and respect by our staff
  2. Decide about your own health care and be supported by our staff 
  3. Get information that is easy to understand 

Your Health Information - You have a right to know:

  1. How we keep your personal and medical information private and secure 
  2. Who can get information that you give to our staff

Our Programs & Services - You have the right to:

  1. Ask questions about our programs and services
  2. Know about contracts we have with any other companies 
  3. Decide you don’t want or would like to stop our services 
  4. Get information about all care management services, even those not paid for by your insurance
  5. Talk with your medical providers about all options for care management services

Our Staff - You have a right to know:

  1. The qualifications and experience of our staff
  2. The names of staff who will be part of your care team
  3. How to change your team member if you decide you need to change 

Complaints - You have a right to:

  1. File complaints with Duke Health 
  2. Know how much time it should take for: 
    • Someone to talk with you about your complaint  
    • Your complaint to be settled 
  3. Be informed how to file a complaint: 

Responsibilities - You have the responsibility to: 

  1. Make a care plan with our staff that you can agree to follow 
  2. Tell a team member if you cannot follow the plan  
  3. Give staff information needed to provide you services 
  4. Let our staff and your medical provider know if you decide to stop our services