Care Managers

Shanequa Alexander

Credentials: 
MSN, RN, CMSRN
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Shanequa Alexander
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I have lived in North Carolina for most of my life. I graduated with my BSN from North Carolina Agricultural and Technical State University (Aggie Pride!), and I received my MSN from Aspen University. I love having the ability to assist patients and families in obtaining the resources they need to make their lives easier.

Lisa McKay

Credentials: 
BSN, RN
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Lisa McKay
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I was born and raised in Brooklyn, New York and have been living in Raleigh, NC since 2008. I’ve been a health care professional for over two decades. My passion for women’s health led me to attain my Bachelor of Science in Nursing from the State University of New York Health Science Center of Brooklyn with a specialty in Public Health Nursing. I have a strong clinical background in mdical surgical nursing, pediatric nursing, maternal & child health nursing, and community & public health nursing.

I volunteer as a member on the Community Advisory Board (CAB) for Nurse Family Partnership in Wake County. I’ve also served on the Choices for Children Coalition Team, which helps to get the word out in underserved communities about resources and services available to them to live productive and healthy lives.

I love travelling and listening to music. I am married to Mark A. McKay Sr, and we are the proud parents of four distinguished young men between the ages of 19 and 26, who have all been taught to embrace my favorite saying: “If Excellence is possible, then good is not enough.

Tracey Berckmiller

Credentials: 
MSW , LCSW, ACM-SW
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Tracey Berckmiller
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I’m originally from Baltimore, where I received my MSW from UMAB. We moved to North Carolina in 2005. I have been a member of the Duke Health team since 2006. I love working with the geriatric population. I’m passionate about helping patients and their families obtain needed resources and navigate through the challenging healthcare system.

Mary Phillips

Credentials: 
MMCi, MSN, RN, CCRN
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Mary Phillips
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I’ve lived in CA and MD, relocated to NC in 2016. I've been in healthcare for more than a decade now—eight years as a nurse. My background includes telemetry, ICU, and informatics. I am motivated by helping/guiding people to achieve what they thought they could not. I also love leading a team to success, learning new things, and finding a way to solve problems and overcome a challenge.  I’m passionate about patient safety and experience, population health management, performance/process initiatives, healthcare policy, and innovation. When I’m not working, I love spending my time with my family, traveling, and exploring new places. Hobbies include joining competitions such as hackathons, learning how to code and prototype an app, doing DIYs and organizing, playing board games, meditations/yoga, reading and listening to podcasts. 

Crystal Bentley

Credentials: 
MPH, BSN, RN
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Crystal Bentley
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Since becoming a nurse in 2011, I have developed a passion not only for helping people understand the medical jargon providers use, but also how to fit this information into their lives. I furthered these interests by obtaining a master’s in public health and a certificate in health communication from UNC in 2019. Along with supporting others, I enjoy hiking, kayaking, and generally enjoying the outdoors.  

Sufanna Bernarduci

Credentials: 
MSW, LCSW, ACM
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Sufanna Bernarducci
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I grew up in Sunny South Florida. My family and I relocated to N.C. in early 2011. I graduated with both my Bachelor’s and Master’s Degree from Barry University in Miami Shores, Florida. Since my early teens, I dedicated time to helping various programs in the community and serving on clubs that focused on food drives, collecting clothes and various outreach service needs. My choice to pursue a Social Work degree was innate. My career has touched a little on various roles within Foster Care, Crisis intervention, Domestic Violence, Smoking Cessation, Palliative Care, but primarily focused with Inpatient Medical (Pediatrics and Adults) and Behavioral Health population. I have been part of Duke Health for close to 10 years with more than 20 years in Healthcare. Joining Population Health is the icing to my career, as my work now focuses more on Outreach patient-centered goals aimed on helping to improve health outcomes with high-risk populations. I am looking forward to the scope of work serving all populations regardless of diagnosis or age to help them maintain their chronic health needs, address their barriers, and empower them to make choices for better self-management and healthier lifestyle.

Quandra Gumbo

Credentials: 
MSW, LCSW
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Quandra Gumbo
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I enjoy assisting individuals in pursuing optimal health and wellness goals. It is an honor to be able to share my knowledge and expertise to help someone overcome barriers and achieve their own definition of success! My experience of over 20 years working in the mental health and medical setting has prepared me to do just that. I obtained my undergraduate degree from WSSU and earned my graduate degree from UNC-CH. I am also a proud native of the Bull City!

Jill Galuten

Credentials: 
MSW, LCSW, ACM
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Jill Galuten
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I always knew I wanted to help others and ultimately graduated with my Master’s from Rutgers University in NJ. I have worked in pediatric hospitals and schools for most of my career. When I moved to NC, I worked as a case manager in an adult ICU and am very excited about returning to work with the pediatric population. As a care manager, I look forward to helping families navigate the health care system and improving their overall health.