Care Managers

L'Oréal Massiah

Credentials: 
MSW, LCSW
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L'Oréal Massiah
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I am a licensed clinical social worker with over a decade of experience in healthcare. I specialize in psychosocial assessments and emotional support for patients and their families. I enjoy making a difference in the community; even on the most challenging days there is always something to be proud of.

Crystal Williams

Credentials: 
MSN, RN
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Crystal Williams
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I am originally from Charlotte, NC. I graduated with my BSN from Winston Salem State University, and I received my MSN from UNC Charlotte. Over the years, I’ve worked in the OR, public health, behavior health, and case management. I was drawn to nursing because of my desire to care, support, and help patients!

Christy Nance

Credentials: 
MSW, LCSW, ACM-SW
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Christy Nance
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I was born and raised in North Carolina and went to college at UNCW. After college, I was ready for a big change, so I moved to Austin, Texas where I graduated from The University of Texas at Austin with a Master’s degree in Social Work in 2006. Immediately out of graduate school and for the next 10 years, I worked with patients on hemodialysis in outpatient dialysis clinics. During this time, I also worked part time as a Mental Health Therapist while I obtained Social Work licensure. I transitioned to the inpatient setting in 2017 when I started Duke Health. I enjoy working closely with patients to help them progress towards their health-related and personal goals to lead healthier and happier lives. In my free time, I love spending time with my family and friends, traveling, and reading.

Shameka Willis

Credentials: 
BSN, RN
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Shameka Willis
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I was born and raised in Wilson, North Carolina. Things I enjoy doing include volunteering, arts and crafts, event planning, and reading. I graduated in 2012 with my BSN from North Carolina Central University in Durham, NC. I started my nursing career with Duke in 2012 as a new graduate RN. I love the work that I do and enjoy working with and for DukeWELL! I decided to make Durham my new home. The area has a lot to offer and has been a part of my growth. I met my husband here and recently started a family. Currently, I am most excited about being a boy mom!

Elizabeth Pritchard

Credentials: 
MSW, LCSWA, LCAS, CAADC, CSI
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Elizabeth Pritchard
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I am a native of Greenville, NC. I received my Bachelor’s degree from Winston-Salem State University and my Master’s degree in Social Work from East Carolina University. I am Provisionally licensed in NC in Social Work and fully licensed as an Addiction Counselor in NC and VA. I am currently a Clinical Supervisor Intern for Substance Use and a part-time Adjunct Professor for UNCG and GTCC. I love traveling and being a mother and an advocate for those suffering from the disease of addiction.

Shanequa Alexander

Credentials: 
MSN, RN, CMSRN
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Shanequa Alexander
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I have lived in North Carolina for most of my life. I graduated with my BSN from North Carolina Agricultural and Technical State University (Aggie Pride!), and I received my MSN from Aspen University. I love having the ability to assist patients and families in obtaining the resources they need to make their lives easier.

Lisa McKay

Credentials: 
BSN, RN
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Lisa McKay
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I was born and raised in Brooklyn, New York and have been living in Raleigh, NC since 2008. I’ve been a health care professional for over two decades. My passion for women’s health led me to attain my Bachelor of Science in Nursing from the State University of New York Health Science Center of Brooklyn with a specialty in Public Health Nursing. I have a strong clinical background in mdical surgical nursing, pediatric nursing, maternal & child health nursing, and community & public health nursing.

I volunteer as a member on the Community Advisory Board (CAB) for Nurse Family Partnership in Wake County. I’ve also served on the Choices for Children Coalition Team, which helps to get the word out in underserved communities about resources and services available to them to live productive and healthy lives.

I love travelling and listening to music. I am married to Mark A. McKay Sr, and we are the proud parents of four distinguished young men between the ages of 19 and 26, who have all been taught to embrace my favorite saying: “If Excellence is possible, then good is not enough.

Tracey Berckmiller

Credentials: 
MSW , LCSW, ACM-SW
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Tracey Berckmiller
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I’m originally from Baltimore, where I received my MSW from UMAB. We moved to North Carolina in 2005. I have been a member of the Duke Health team since 2006. I love working with the geriatric population. I’m passionate about helping patients and their families obtain needed resources and navigate through the challenging healthcare system.